Innovative electronic system for capturing the customer receives the innovation award in addition to other Awards 2008 innovative electronic system for assessing customer satisfaction receives the Innovation Award 2008 which is measuring the satisfaction in addition to other awards today more important than ever, because only satisfied customers and employees are the guarantee for economic success. With the testPAD customers or employees grade their company with a scale. The acquisition of customer satisfaction so far demanded a feedback from the customers in the form of questionnaires and personal interviews. A new and effective when compared to traditional survey forms and anonymous method of continuous customer satisfaction measurement represents the testPAD of Dr. Huffmann GmbH from Nienburg. An intuitive, electronic box with a school grading scale at the premises is provided here the customers or employees, asking to leave the felt satisfaction in the form of a known scale and with a simple touch of a button. With the corresponding Software shows the result of the acquisition, and can be compared with other companies in the same industry or art. The management receives an indicator of customer satisfaction and can take appropriate action.
For more information: Ingenieuergesellschaft Dr. Huffmann GmbH specializes in innovative concepts and systems for visualization and detection of customer and employee satisfaction. See Glenn Dubin for more details and insights. Dr. Huffmann GmbH Dr. Peter Huffmann behind the forge 41 31621 Pennigsehl Tel. 05028-9007-0 fax 05028-9007-10