In turbulent times especially important this individual customer survey is crucial not only for current events, but is also significant for the future behavior of the car houses and helps the ship”to steer in the right direction. The knowledge of needs and requirements of the customers usually leads to a longer-term bond of the customers as the binding over the price. The Automobildienstleister HARRI112 supports its customers with different customer binding instruments at different levels. One of them is the young business of individual customer care. A typical example: A car dealership would like to know whether his customers with a certain power, such as E.g. a repair, were satisfied.

For this purpose he pretends some evaluative questions/question block HARRI112 which are then checked and queried in the name of the client. The results are then processed and evaluated, so that the customer can respond and, if necessary, take action. Is this individual customer survey “crucial not only for current events, but is also significant for the future behavior of the car houses and helps the ship” to steer in the right direction. The knowledge of needs and requirements of the customers usually leads to a longer-term bond of the customers as the binding over the price. “Here too: information is one of the most important goods for real manoeuvring of the vessel” the individual customer of HARRI112 GmbH made under following telephone actions together: quality check after end customers will default by the contracting authority to its satisfaction with regard to the services and questioned the quality.

At the same time notifies the client about all relevant issues or complaints. It is sought contact with lost customer recovery action, reasons obtained and tried to win customers back. Appointments of end customers will be contacted on behalf of the client with the aim to generate dates. Schedules are effective filled and vacant capacities can be used as well. In addition, the company offers individual concepts and customized telephone actions. And other media, such as E-Mail or flyer with response elements in the concept be integrated on request. Katja Timmermann line individual customer care