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Frequently Asked Questions
Acquiring a Power Wheelchair from DuraTech:
Getting Service for my Power Wheelchair from DuraTech:
Q.
What is the difference between a power chair and a scooter?
A. A power chair is an excellent choice for indoor use. It
fits almost anywhere and turns on a dime. The scooter has a handlebar design;
and, while it is slightly larger than a power chair, it is perfect for use
outside the home. Your doctor will determine if a power chair or scooter is best
for you. For more information, please visit our Power Wheelchair and
Scooter pages.
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Q. How much does a power chair from DuraTech cost?
A. The purchase of a new power chair or scooter at retail
price can be thousands of dollars, depending on features and specifications.
However, depending on Medicare or your insurance coverage, you may qualify for a
power chair or scooter at little to no cost to you. We will gladly work with
your doctor to identify your mobility needs, coordinate your Medicare or
insurance benefits and determine the best mobility solution for you.
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Q. Do I qualify for a power chair?
A. You can contact one of our Customer Care Specialists at
248-427-1193 to provide you a free, no-cost review of your current medical situation
and determine what mobility product is best suited for you. You can also go to
our Request for Information page to request
that one of our staff contact you to discuss your particular situation.
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Q. What portion of the cost will my insurance company pay?
A. If you qualify, Medicare may cover up to 80% of the cost
of your power wheelchair. You insurance coverage may cover the remaining 20%. In
many cases, customers may pay little or nothing for their mobility device. This
will depend on whether or not your insurance considers us an authorized
provider. We will be happy to assist you in determining your financial
responsibilities, if any. Call us at 248-427-1193 for more information.
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Q. What if I want to pay cash for my chair?
A. We will work with you to determine the appropriate
mobility device for you and complete your purchase in a timely fashion. Call
248-427-1993 for assistance.
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Q. How long does it take to get my chair?
A. Once the order has been completed, you should have your
mobility device in just 1 week.
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Q. What is required from my physician?
A. Once your doctor determines that you have a medical need
for a mobility device, DuraTech will work with both you and your doctor to
complete all the necessary paperwork.
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Q. What's the advantage of going through DuraTech for my chair?
A. DuraTech offers the highest quality customer service and
support during and after your purchase. Our customer service professionals and
service technicians take great care and personal pride in providing you with a
purchase experience that will have you recommending DuraTech to your friends and
family.
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Q. Can I get accessories for my power wheelchair through DuraTech?
A. Yes. We have all the accessories you may need (ramps,
lift, etc.). Call us at 248-427-1193 for availability and pricing.
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Q. Where is DuraTech located?
A. DuraTech Medical Inc. is located at 22748 Orchard Lake
Road in Farmington, Michigan. You can go to our Contact
Us page for a map to our store.
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Q. How do I get service for my power wheelchair after the purchase?
A. To insure fast response to your service needs, please
contact our Customer Service Department at 248-427-1193. Or you can Email us at customercare@duratechmed.com
and we'll contact you within 24 hours.
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Q. Is it easy to transport my power wheelchair?
A. Since all our power wheelchairs and scooter are strong
durable pieces of equipment, we recommend that if you intend to transfer them by
vehicle, it may require the use of a special lift or ramp. DuraTech has lifts
and ramps available with associated pricing. for more information, please call
us at 248-427-1193.
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Q. How do I charge the battery?
A. Your power wheelchair can be recharged overnight by
plugging the power cable that was provided with your chair into a standard 110v
electrical outlet in your home. We recommend that you power off your wheelchair
before charging to allow for optimal recharging time. If you have further
questions, call us at 248-427-1193.
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Q. What if I want to return or exchange a product?
A. If for any reason you wish to return a product, please
contact our Customer Service Department at 248-427-1193 for information on
return policies and procedures.
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Q. Are customers happy with DuraTech's service?
A. At DuraTech, we pride ourselves on our quality customer
service and making sure our customers are happy. Your investment in mobility
equipment to improve your quality of life is #1 in our eyes and we want to
ensure your experience with us is a friendly and rewarding one for both you and
us.
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